1. Who can use Nestora
You confirm that you are at least 18 years old, or that you have the legal capacity to enter into a contract in your jurisdiction. If you use the Service on behalf of an organisation, you confirm that you are authorised to bind that organisation to these Terms.
2. The Service
Nestora provides livability intelligence for the Netherlands. We use public datasets, third-party data providers and AI models to surface neighbourhoods, scores, recommendations and supporting information based on the criteria you describe. Outputs are estimates and aids for decision-making, not professional advice.
3. Your account
You are responsible for keeping your login credentials confidential and for any activity that takes place under your account. You agree to provide accurate information and to keep it up to date. Notify us immediately at mail@murgioni.nl if you suspect unauthorised use.
4. Acceptable use
You must not, and must not allow anyone else to:
- use the Service for any unlawful, fraudulent, harmful, defamatory, harassing, or infringing purpose;
- scrape, crawl, mirror, or systematically extract data from the Service except via interfaces we offer;
- interfere with the integrity or performance of the Service, including probing for vulnerabilities, introducing malware, or circumventing rate limits or technical protections;
- resell, redistribute, sub-license, or commercially exploit the Service or its outputs without our prior written consent;
- reverse engineer, decompile, or attempt to derive the source code of the Service, except where this restriction is prohibited by law.
5. AI features and outputs
Parts of the Service are powered by large language models and other AI systems. You acknowledge that AI outputs can be incorrect, incomplete, or out of date. You are responsible for the prompts you submit and for how you use any output. You must not use the Service to generate or distribute illegal content, content that infringes intellectual property rights, content that promotes hatred or violence, or content intended to impersonate, defraud, or deceive.
Nestora outputs, including scores, recommendations, commute estimates and amenity counts, are general information only. They are not real-estate, legal, financial, or tax advice and should not be relied upon as such. Verify anything important with qualified professionals and authoritative sources before making decisions.
We may filter, restrict or refuse outputs that we believe violate these Terms or applicable law, and we may review prompts for safety and abuse-prevention purposes.
6. Intellectual property
The Service, including its software, design, content, branding and underlying datasets created by us, is owned by NESTORA or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal or internal business purposes, in accordance with these Terms.
You retain ownership of content you submit. By submitting content (including prompts and saved searches) you grant us a worldwide, non-exclusive, royalty-free licence to host, process and use that content solely to provide and improve the Service.
7. Payments, subscriptions and refunds
Paid plans are sold through our reseller Paddle. Pricing, billing cycles, taxes, currency, renewals and cancellations are handled by Paddle and are governed by the Paddle Buyer Terms in addition to these Terms. Refunds are handled under our Refund Policy and Paddle's Refund Policy.
8. Third-party content and services
The Service displays data from public agencies, OpenStreetMap, mapping providers, places providers and AI model providers. We do not control and are not responsible for third-party content, and outages or errors in third-party services may affect the Service.
9. Suspension and termination
We may suspend or terminate your access to the Service, in whole or in part, at any time if we reasonably believe you have materially breached these Terms, failed to pay amounts due, created a security or fraud risk, or repeatedly violated our policies. You may stop using the Service at any time and cancel any subscription via Paddle. On termination, your right to use the Service ends; we may delete your account data after a reasonable export window in line with our Privacy Notice.
10. Disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.
11. Limitation of liability
To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service will not exceed the greater of (a) the fees you paid us for the Service in the twelve months preceding the event giving rise to the claim, or (b) one hundred euros (EUR 100). We will not be liable for indirect, incidental, consequential, special, exemplary or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, gross negligence, death, or personal injury caused by negligence.
12. Indemnity
You agree to indemnify and hold harmless NESTORA and its officers, employees and affiliates from claims, damages and costs (including reasonable legal fees) arising from your content, your use of the Service in breach of these Terms, or your violation of any law or third-party right.
13. Changes to the Service or these Terms
We may update the Service and these Terms from time to time. Material changes will be communicated by email or via the Service. Your continued use after the changes take effect constitutes acceptance.
14. Governing law and disputes
These Terms are governed by the laws of the Netherlands, without regard to conflict-of-laws rules. The competent courts of the Netherlands have exclusive jurisdiction over any dispute arising out of or relating to these Terms, except where mandatory consumer protection laws give you the right to bring proceedings in your country of residence.
15. Miscellaneous
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition or sale of assets. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a right is not a waiver. Neither party is liable for delay or failure caused by events beyond its reasonable control (force majeure).
16. Contact
Questions about these Terms? Email mail@murgioni.nl.