Nestora
Back to Nestora
Legal

Refund Policy

Effective May 23, 2026

We want Nestora to be the right fit before you commit. If it is not, you can get your money back within 14 days of purchase, no questions asked.

14-day money-back guarantee

If you are not satisfied with your purchase, you can request a full refund within 14 days of your original order date. This applies to first-time purchases of any paid Nestora plan.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund:

  • Visit paddle.net, look up your order using your email address, and request a refund from there; or
  • Email us at mail@murgioni.nl with the email address used at checkout and we will help process the refund with Paddle.
Approved refunds are returned to the original payment method. Depending on your bank or card issuer it can take 5-10 business days for the funds to appear on your statement.

After the 14-day window

After 14 days, refunds are considered on a case-by-case basis. If a renewal charge surprised you, or you experienced a serious service issue, contact us at mail@murgioni.nl and we will do our best to resolve it.

Cancellations

You can cancel a subscription at any time from your account settings or via Paddle. After cancellation, your plan remains active until the end of the current billing period and will not renew.

Statutory rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws, including any right of withdrawal you may have under EU consumer law.